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Booking

How can I know that my booking was confirmed?

After you successfully complete the booking process and your payment is processed, an E-ticket from Travelcheck will be sent to the E-mail address that you have provided during the booking. The E-ticket is your booking confirmation.



What is the difference between a direct flight, a non-stop flight and a connection flight?

Nonstop flight are flights with no stops until you reach your destination. Direct flights may include a stop where you do not leave the air plain. A connection flight means that you will need to change airplanes on the way to your destination.



Can I travel from one destination and return from another destination?

Yes, our advanced search allows you to choose separate destinations for departure and arrival.



What types of payment are accepted?

You can pay with a Credit Card (Visa, Master Card, American Express, and Diners Club).



Can I pay with different credit cards?

It is not possible to pay online with two credit cards. You may contact us to complete such a payment manually. You can make separate bookings and pay for each with a different credit card.



 

Tickets

How do I receive my ticket?

Your E-ticket will be emailed to you from Travelcheck shortly after the booking is confirmed and we receive your payment.



Where can I find the reference number for check-in?

Your reference number can be found on the e-ticket that we E-mail you after booking is successful.



Do all airlines send E-ticket?

Some low cost carriers do not send out tickets but instead they send a confirmation which is used to check-in.



What if I did not receive the E-ticket?

In case you did not receive your ticket please check your E-mail's trash and spam folders. If the ticket is not there, please contact us directly so we can verify your E-mail address and resend you your ticket.



Changes / Cancellations

Can I change the flight dates?

Rules regarding changes are different between airlines, airfare and booking class. You can contact us to receive full information regarding changing possibilities regarding your booking.



Can I correct the spelling of my name?

Most airlines allow to correct the passenger name at a fee when the spelling mistake is no more than 3 letters in the name.



Can I change passenger names?

Most airlines do not accept name changes after the ticket has been issued. Yet, most airlines allow to correct the passenger name at a fee when the spelling mistake is no more than 3 letters in the name. You can contact us for full information.



Can I find out the fee for changes to my booking?

Since rules for changes depend on airline and flight fare, please contact us directly to get full details regarding changes.



 
 

Products

Do the Flights include luggage?

This depends on airline and flight fare. As you search for flights you see per each flight if it included luggage or not. Most airlines that do not include luggage allow user to add luggage in reservation process for an extra fee.



How do I book special luggage, like fishing equipment?

Any special requests that are not offered in the flight reservation process can be booked directly via our support. Please contact us for further information.



How do I make seat request?

For most airlines you can choose your seats at the reservation page. For airlines who do not offer this service please contact us directly.



How do I request a meal?

Meal requests can be done by contacting us directly.



 

Useful Information

When do I check in?

Domestic flights: We recommend to arrive 1 hour prior to departure International flights: We recommend to arrive2 hours prior to departure Flights to and from USA: We recommend to arrive3 hours prior to departure.



How much luggage can I take with me?

The rules for this are according to selected airline and fare. You can find this information for your selected flights in the reservation process or at the booking confirmation.



What am I not allowed to bring on board?

No Liquids over 3.4 ounces or 100ml, Sharp objects, cutting tool or anything that can be used as a weapon, can be brought into the cabin.



Do I need to reconfirm my flights with the airline?

It is not necessary to reconfirm your flight. But you should check your flight schedule before departure to see that there were no changes to flight hours.